help & support

Welcome to our online help and support zone, where you’ll be able to find answers, solutions and guidance on the most common questions, problems and issues.

To get started, simply select one of the options from our self-service help menu below :

Service Status

Check to see if we’re aware of any issues with the live channel or website

Common Questions

Answers to the most common questions we get asked by our viewers

Contacting Us

If you need to contact someone directly, this is the place to start

service status

All systems operational

We are not aware of any issues affecting the main TV channels.

  • Sky (#365)

No current issues reported.

  • Sky ‘Glass’ Televisions

Spotlight TV is not available on Sky Glass televisions – see ‘common questions’ below.

  • Freeview VisionTV (#264)

No current issues reported.

  • Freesat (#500)

No current issues reported.

All systems operational

All systems operational.

Historic Issues/Reports

The live feed has now been restored after an earlier outage. We apologise for any disruption to your viewing.
Last Updated: 21/04/2022, 14:34

common questions

Where can I watch Spotlight TV?

On TV:  You can watch Spotlight TV on Sky (channel 365), Freesat (channel 500) and on Freeview’s VisionTV platform (channel 264). Unfortunately, Spotlight TV is not currently available on Virgin Media.  Please note that “Sky Glass” televisions do not include Spotlight TV.

Online:  You can also watch our live stream online via this website.

On The Go:  Watch Spotlight TV on the go on your mobile device or tablet by downloading the VisionTV app. Simply go to the Play Store (Android) or App Store (iOS) and search for “VisionTV UK” to download the app.

Is Spotlight TV available on Sky Glass?

Spotlight TV is not available on Sky Glass televisions.  There are believed to be over 100 SD channels currently available on the main Sky platform which are not available on Sky Glass.

Is Spotlight TV a pay-per-view or subscription channel?

No – Spotlight TV is a ‘free to air’ channel.

I need help with Spotlight TV on Freeview

Spotlight TV broadcasts on Freeview’s VisionTV service (channel 264) which is available on internet-connected televisions.

If you need help setting up, tuning or using your Freeview equipment, visit

If you need help with (or would like to know more about) VisionTV, visit

What happened to a particular show or programme?

Most of the shows featured on Spotlight TV are ongoing, continuous series, so if a show you used to watch is no longer on air then it’s likely because the series only featured a specific number of episodes which have all now been screened.  It’s possible the series may return in the future either as a re-run or as a new series.  Keep an eye on the TV Guide for our upcoming schedule.

I’m interested in advertising on the channel or becoming a programme sponsor?

We’re delighted to hear it and we’d love to hear from you!  Give us a call on 01708 733 110 or email

contacting us

General queries about the channel

For general questions or queries about Spotlight TV, you can contact us by telephone or online.

From the UK, call 01708 733 110 or from outside the UK call +44 1708 733 110.

To contact us online, please visit the ‘Contact’ page of this website.

Contact a specific show

Not all shows have the need or facility for direct viewer contact.  Those that do have their websites, email addresses and social media information displayed on their individual pages.  Simply select the relevant show from the ‘Shows’ menu at the top of this page.

looking to advertise on our channel?